The benefits of the 2WIN-concept are most evident on:
- Long Haul Destinations
- High cost lanes (tunnel / ferry / tol / maut)
The customer can benefit from a flexible one way service accross Europe due the extensive fleet of 150 2WIN-trailer and a high density network in central Europe. |
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Customer Service
At the office of Emons Cargo in Beuningen, the Customer Service is your single point of contact:
• Language skills: English, German, French, Italian, Czech, Slovakian
• Processing order bookings and –updates/changes
• Collection- & delivery appointments
• Shipment tracking and customer enquiries
• Invoicing
• Confirmation / proof of delivery on request
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Transport Monitoring
ICT driven transport ops. - full operational control
• Written communication with drivers via on-board computer (incl. GPRS vehicle data transmission)
• Cell phone for speech communication in exceptional cases
• Vehicle tracking via GPS
• Continuous ETA (expected time of arrival) recalculation by Quintiq planningsoftware
• Pro-active alerting of deviations from planning parameters
• Performance data per movement based on planned versus actuals
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